97 Hughes Road, STE M • Madison, AL 35758 • (866) 772-1737

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What is IT Outsourcing?
Keeping computer hardware, software, and Internet access running smoothly can be overwhelming for the average office user who is without full-time network technicians. CingleNET’s mission is to save businesses and government agencies time and money by connecting with them as a ‘cingle’ source provider for all their information technology (IT) needs.

How do I know if I need IT help?
CingleNET provides free consultations. After analysis, personalized solutions will be proposed to solve any problems you have and/or improve the efficiency of your system.

Who will I be dealing with?
CingleNET\’s competent front-line IT personnel are committed to responsiveness, reliability, and quality. You can count on live people on the other end of the support phone or e-mail 24/7/365, talking in layman's terms, and a one-hour guaranteed local response time for IT service and support.

Do I have to sign a long-term contract?
CingleNET contracts involve no hassle and no fine print. CingleNET provides a flexible IT support structure, with service daily, weekly, monthly, or as-needed. There is a flat fee structure with no minimum charges, you only pay for the time we work in 15-minute increments. Upon request, clients may receive detailed monthly invoices.

How do I know I can depend on CingleNET to treat me right?
CingleNET has been in business since 1998 and is a member of the Better Business Bureau. No limiting third-part reseller contracts means fair and independent analysis of vendor products. CingleNET recently received a 95% customer satisfaction rate as measured by Open Ratings, Inc.

What else can CingleNET do for me?
CingleNET anticipates clients’ future needs by staying up-to-date on cutting-edge technologies such as wireless initiatives, data encryption, Internet services, and overall information security measures. Our personnel are knowledgeable for consulting on technology planning and software applications.

What if I have a problem?
CingleNET is satisfaction-driven. Company President Mark Burcham is involved in all aspects of the business, including contracts and customer service. CingleNET is also licensed and insured.
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